No star for you!
Well, today started out somewhat differently than I had expected. This morning's blog will focus on Mercedes, and let me sum it up for them - no star!
Yesterday, I arrived at Mercedes in Linköping, the so-called Hedins Bil, having booked a few weeks before. They were to change the windscreen and to swap wintertires for summer. Since I am working during the weekdays, I was to get a rental car (not a loaner) during the time I left my car there. And so I arrived in the morning. Two guys sat in the serviceroom, one young and one older. I step up to the counters, and present my errand with a cheerful and resounding "good morning". The old man looks severely unimpressed, and finds nothing in his papers at all about me. He picks up the phone and says "Stefan, there's someone at the counter." And then I wait. He said nothing really to me, so I kind of guessed that I should wait. For something.
Finally, this Stefan arrives who seems to have some more concept of what is going on than Mr Lemon. He finds a handwritten little note that I had booked the windshield. Nothing about the tires. Nothing about a rental car, which of course they have none. I refuse to budge, so we fix most of the errand, and then he drives me in my own car over to the rental car agency, where I get the very last one. "Come back the same time tomorrow" says Stefan, and they would have it done for me. I arrived at 07.15. Fantastic, I say, and also mention that there are some stickers on my old windshield that I would need to retain, or have transferred to the new one. And so expected most of the troubles gone.
The next day I arrive at almost exactly the same time to the place (those who know me nod and understand). Old Mr Lemon behind the counter, sits doing nothing, and to the left of him a younger man on the phone. I come up and once again try the cheerful approach (those who know me nod and understand). My answer? "You'll have to wait." And then we start a fantastic trenchwar with him, sitting there staring straight ahead, doing nothing, and me having leisurely by the counter, occasionally oogling him. The stalemate is broken after a few minutes by the good Stefan arriving, once again to the rescue. He looks surprised, which is, as the druids would say, not a good omen. "Ah, are you here already?" I look at the time and she's 07.20. I raise an eyebrow (or both actually. I wish I could raise just one but the buggers seem attached, like a huge hairy caterpillar crawling over my brow). "I didn't expect you until 8." I fail to answer, actually not being able to come up with anything nice. Well, the car is aaaaalmost ready, so if I just wait.. So I go to the waiting area and sit. There's a coffeemachine, but it costs money. Naturally, they have generic coins to be inserted, but obviously those are only given to VIP customers. I wait for a long time. Finally, the Stefan comes once more to get me. The car is finally ready and we go in for the payment. Then to check out the car. Well, it turns out that they have put the tires on backwards - the rear ones are in front and vice versa. Since it's not the same dimensions for the two, it makes a world of difference, so... Once more onto the breach, dear friends. Back to Coffeeless Limbo. And once more, he arrives to apologize, since he knew I was in a rush, and delivers the key. "The car's out front" he casually flicks in. I go out. I look. I search. I thoroughly search. No car. I go in to meet the Stefan again, to ask him what he meant by "out front" since our two frames of reference are clearly not aligned. Finally, we find the car around the corner in a locked area, after the Stefan has called the mechanic. I asked no further questions at this point and offer no further answers. The stickers? Well, one of them was transferred. The other, the payment for the month for the resident parking, that was gone. Smaller matter when faced with the opportunity of slipping away from the place, a chance I responded to with all haste. The insurance would cover the entire incident, but alas, there seemed to be a lack of communication between the insurance company and the car agency, so it would be better if I took it up on my own with them later. And yes, before you ask, the car was naturally ensured through Mercedes Benz themselves, with the thought that I should never have these problems popping up.
Am I a satisfied customer? Do you reaaaaaally need to ask that question?
 |
| I have been asked and YES, I take all the pictures myself. This one here is of the car I bought in December, from when I picked it up from behind the red velvet rope. |
Finally, this Stefan arrives who seems to have some more concept of what is going on than Mr Lemon. He finds a handwritten little note that I had booked the windshield. Nothing about the tires. Nothing about a rental car, which of course they have none. I refuse to budge, so we fix most of the errand, and then he drives me in my own car over to the rental car agency, where I get the very last one. "Come back the same time tomorrow" says Stefan, and they would have it done for me. I arrived at 07.15. Fantastic, I say, and also mention that there are some stickers on my old windshield that I would need to retain, or have transferred to the new one. And so expected most of the troubles gone.
 |
| Geez Geese - and yes, that's the Turning Torso in the distance, for those who can't let go of the Eurovision contest.. |
The next day I arrive at almost exactly the same time to the place (those who know me nod and understand). Old Mr Lemon behind the counter, sits doing nothing, and to the left of him a younger man on the phone. I come up and once again try the cheerful approach (those who know me nod and understand). My answer? "You'll have to wait." And then we start a fantastic trenchwar with him, sitting there staring straight ahead, doing nothing, and me having leisurely by the counter, occasionally oogling him. The stalemate is broken after a few minutes by the good Stefan arriving, once again to the rescue. He looks surprised, which is, as the druids would say, not a good omen. "Ah, are you here already?" I look at the time and she's 07.20. I raise an eyebrow (or both actually. I wish I could raise just one but the buggers seem attached, like a huge hairy caterpillar crawling over my brow). "I didn't expect you until 8." I fail to answer, actually not being able to come up with anything nice. Well, the car is aaaaalmost ready, so if I just wait.. So I go to the waiting area and sit. There's a coffeemachine, but it costs money. Naturally, they have generic coins to be inserted, but obviously those are only given to VIP customers. I wait for a long time. Finally, the Stefan comes once more to get me. The car is finally ready and we go in for the payment. Then to check out the car. Well, it turns out that they have put the tires on backwards - the rear ones are in front and vice versa. Since it's not the same dimensions for the two, it makes a world of difference, so... Once more onto the breach, dear friends. Back to Coffeeless Limbo. And once more, he arrives to apologize, since he knew I was in a rush, and delivers the key. "The car's out front" he casually flicks in. I go out. I look. I search. I thoroughly search. No car. I go in to meet the Stefan again, to ask him what he meant by "out front" since our two frames of reference are clearly not aligned. Finally, we find the car around the corner in a locked area, after the Stefan has called the mechanic. I asked no further questions at this point and offer no further answers. The stickers? Well, one of them was transferred. The other, the payment for the month for the resident parking, that was gone. Smaller matter when faced with the opportunity of slipping away from the place, a chance I responded to with all haste. The insurance would cover the entire incident, but alas, there seemed to be a lack of communication between the insurance company and the car agency, so it would be better if I took it up on my own with them later. And yes, before you ask, the car was naturally ensured through Mercedes Benz themselves, with the thought that I should never have these problems popping up.
Am I a satisfied customer? Do you reaaaaaally need to ask that question?
Kommentarer
Skicka en kommentar